Sarca builds and runs dedicated offshore teams that handle the operational work behind an American business — operations and administration, finance and accounting, sales support, compliance, and IT. Your team works only for you, inside your existing systems, and is typically operational within 14 days.

What does an offshore dispatch team actually do?

A Sarca dispatch desk plans loads, books appointments, communicates with drivers, makes check calls on schedule, updates your TMS and customer portals, and escalates exceptions before they become claims. The team works inside your systems under your SOPs, so it operates as your desk rather than as an external vendor.

Is Sarca a freight broker or a 3PL?

Neither. A broker moves freight on their own authority and takes margin on the load. Sarca does not touch your freight or your authority — we staff and run the back-office desks behind it. You keep the customer relationship, the margin and the contracts; we cover the hours and the workload.

Do you work inside our TMS?

Yes. Sarca teams work in your existing TMS, load boards, portals and email — McLeod, TMW, Turvo, Aljex, Truckstop, DAT or whatever you already run — through user accounts you create and can revoke. There is no migration, no new platform for your team to learn, and no data leaving your systems for ours.

What happens when a load goes wrong at 2am?

Exceptions are escalated on a path you define during onboarding rather than left in a queue until morning. Because Sarca teams work US night hours as their normal day, the overnight desk is staffed by people working ordinary shifts, not a rota nobody wants — and there is a named lead reachable for anything needing a decision.

What services does Sarca provide?

Six capability areas, led by freight. Freight and logistics operations covers dispatch and load planning, track and trace, check calls, carrier sourcing and rate negotiation, freight billing and settlements, and an overnight desk. Operations and administration covers order entry, scheduling, CRM management and 24/7 coverage. Finance and accounting covers AP, AR, invoicing, collections, reconciliation and bookkeeping. Sales support covers lead entry, follow-up sequences, prospecting and proposals. Compliance covers document verification, audit preparation, contract management and licence tracking. IT support covers helpdesk, monitoring, data QA and integration work. In parallel, Sarca's development line builds websites and web apps, mobile apps, custom software and logistics software, with UI/UX design, QA, cloud and AI automation.

Does Sarca build software as well as run operations?

Yes. Alongside the operations desks, Sarca runs a development line that builds websites and web applications, iOS and Android apps, custom software and MVPs, with UI/UX design, QA and testing, cloud and DevOps, and AI automation. Projects run as a fixed-scope build or a dedicated monthly team, with weekly demos of working software, and the code and IP belong to the client.

Can Sarca build software for logistics companies?

Yes, and it is where the two lines meet. Because Sarca already runs dispatch, track and trace and billing desks, the team building the software understands the workflow it has to support: TMS and load-board integrations, carrier and shipper portals, load tracking, EDI, document automation and driver apps.

How is Sarca different from traditional outsourcing or BPO?

A traditional BPO pools agents across many clients and bills you for tickets. Sarca assigns named people who work only for your business, trained on your SOPs and working inside your own software. You know who is on your desk, there is a named lead you can phone, and nothing is routed through a shared queue.

How is Sarca different from hiring a virtual assistant?

A virtual assistant is one generalist doing tasks. Sarca staffs whole desks with professionals trained for your sector and toolstack, managed by Sarca, with documented SOPs, an escalation path and an accountable lead. When someone is sick or leaves, the desk keeps running because the process is owned rather than the person.

How much does Sarca cost?

Sarca is priced as a flat monthly seat rate, typically 40 to 60 percent below the fully loaded cost of an equivalent domestic hire — around $30,000 saved per seat per year. A domestic coordinator costs $60,000 to $85,000 fully loaded once salary, benefits, payroll taxes and overhead are counted. There is no recruitment cost, no training overhead and no infrastructure expense.

How long does it take to go live?

Fourteen days from the first call in a typical engagement. A 30-minute discovery call, then scoping and matching you with a trained professional, then a structured handover of your systems and standards that we manage entirely, then go-live on day 14.

Do you work inside our systems?

Yes. Sarca teams work in your existing software — your TMS, CRM, accounting package, portals and email — through user accounts you create, with permissions you set and can revoke yourself at any time. There is no migration, no new platform for your team to learn, and no data copied to our systems.

What industries does Sarca serve?

Sarca is strongest in freight — trucking, brokerage, 3PL and warehousing, intermodal, drayage, reefer, flatbed and final mile — and also works across e-commerce, healthcare, real estate, legal and financial services, technology, manufacturing, construction and professional services. Teams are matched to your sector, workflow and compliance environment rather than drawn from a generic pool.

Are we locked into a contract?

No. Sarca is month to month with a 30-day exit. Add capacity when demand grows and right-size when it shifts. If we are not carrying our weight, leaving costs you less than one recruiter fee — and you keep every SOP we wrote for your desk.

How do you handle security and confidentiality?

Staff are background-checked and individually under NDA before they touch your work, and a master services agreement is in place before day one. Work happens on locked-down workstations inside your systems, calls are recorded, and every action is visible in your own tools because that is where the work is done.

UI/UX design

User research, user flows, clickable prototypes and design systems — so what gets built is what people can actually use.

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What we design

Product and app interfaces

Screens for web apps, mobile apps and dashboards, designed around the tasks people come to do and the order they do them in.

Clickable prototypes

Interactive prototypes you can put in front of customers and colleagues before a line of code is written.

Design systems

Reusable components with typography, colour and spacing rules that keep every new screen consistent and make development faster.

UX audits

A review of an existing product against real usage: where people drop off, what they misread, and a prioritised list of fixes.

Accessible by default

Designs follow WCAG 2.1 AA contrast and touch-target guidelines, work at phone, tablet and desktop sizes, and are handed over with specifications developers can build to directly.

Deliverables

User flows and wireframes
Clickable prototypes
High-fidelity screens
Design system and component library
Developer handoff specifications

Questions

Straight answers.

Do we need design before development?

For anything users interact with, yes. Agreeing a clickable prototype before engineering starts is the cheapest point to change your mind, and it gives developers an unambiguous target.

Can you redesign an existing product without rebuilding it?

Often, yes. A UX audit identifies the changes with the most impact, and many can be delivered as incremental improvements to the current product rather than a rebuild.

What tools do you design in?

Figma, with prototypes and developer handoff shared directly from the files, so your team can comment on and reuse them.

Have something to build?

A 30-minute call with the engineer who would lead it. We scope it, estimate it, and send a written plan afterwards.

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