Offshore freight desks · American trucking, brokerage and 3PL
Dispatch, track and trace, billing and settlements, carrier sales and the overnight desk — run by trained offshore teams inside your own TMS, live in 14 days.
The problem
Loads don’t stop at 5pm, but your dispatch desk does. The check call nobody made at 2am becomes the detention claim you eat on Friday.
The work
Dispatch, track and trace, billing and settlements, carrier sales — plus the finance, compliance and IT desks behind them. One accountable team.
The advantage
That is the whole advantage, and it is structural. Your loads keep moving while your office sleeps — because ours is awake.
What we do
Sarca runs the freight and back-office desks behind American logistics, and builds the software businesses run on. Take either, or both.
Operations · our focus
Dispatch, track and trace, billing and settlements, carrier sales and the overnight desk, run by trained offshore teams inside your own TMS and live in 14 days.
Development
Websites, web apps, mobile apps and custom software, designed, built, tested and shipped by a dedicated team, with weekly demos and the code owned by you.
I · The numbers
Salary, benefits, payroll taxes and overhead, before a single error or sick day.
Recruitment, onboarding and lost productivity every time a team member leaves.
From posting to productive hire. Seven weeks your operations wait while competitors do not.
While others post job descriptions, your Sarca team is already delivering results.
II · Capabilities
Freight first, then everything behind it. Staffed by professionals trained on your lanes, your TMS and your SOPs. Take one desk or all six.
The desks that keep loads moving: planned, tracked, invoiced and covered overnight — run inside your own TMS by people trained on your lanes.
14 desksThe operational layer that keeps your business running at full capacity, every hour, without the complexity of managing it in-house.
12 desksAccurate financials, clean books and healthy cash flow without the overhead of an in-house finance function.
10 desksThe backbone your revenue team needs to close more, follow up faster and never let a qualified opportunity go cold.
8 desksStay audit-ready without dedicated staff. Your documentation, certifications and regulatory requirements, always in order.
8 desksSkilled technology professionals keeping your systems running, your data clean and your team unblocked. Premium IT capacity without the premium price.
10 desksIII · Industries
Deepest in trucking, brokerage and 3PL — and we build the same capacity for any operation that runs on paperwork and phone calls.
IV · How it works
Thirty minutes. We listen to what your business actually needs — no pitch, no questionnaire.
We design the engagement and match you with professionals trained in your exact sector and toolstack.
Your team learns your systems, workflows and standards through an onboarding we manage entirely.
Your team is operational, accountable and producing measurable output from the first day.
V · Why Sarca
Your team works only for your business, never shared across clients. They know your brand, your tools and your standards.
Two weeks from the first call to a fully productive team member delivering measurable results.
Generic teams do generic work. Sarca matches you with professionals trained in your sector and workflow.
Around $30,000 saved per seat per year. No recruitment, training or infrastructure cost.
Add capacity when demand grows, right-size when things shift. Month to month, 30-day exit.
We work in your software under permissions you grant and can revoke. Nothing migrates to us.
VI · Access and accountability
Handing a desk to an outside team is a trust decision before it is a cost decision. Here is exactly how it is structured.
Your team is specific people who work only for your business — background-checked, individually under NDA, and known to you by name from day one.
We work in your software — TMS, CRM, portals — under permissions you grant and can revoke. Nothing migrates to us and no data is stored locally.
Locked-down workstations, recorded calls, and every action visible in your own tools, because the work happens inside them.
One accountable team with a named lead who answers. No handoffs between vendors and no ticket queue between you and your desk.
VII · Investment
A domestic hire costs $60,000 to $85,000 fully loaded. Sarca delivers the same quality at a fraction, with faster ramp time and no recruitment cost — on a flat monthly seat rate, month to month.
VIII · Your numbers
Two inputs: how many desks you need, and what one of them truly costs you today. The estimate moves as you type — and we put the real figure in writing before anything is signed.
Estimated saving, per year
Cautious case: $68,400
Estimated annual saving $90,000, for 2 seats at $60,000 each.
An estimate, not a quote. The 40–60% figure quoted elsewhere on this site is the seat rate alone. This total is larger than that band because it also adds back the recruitment, training and workstation cost you stop paying — and it treats those as recurring every year, which is only true if you are replacing people every year. The cautious figure above drops them and is the one to plan against. Your actual number depends on scope, hours and tools, and we put it in writing before anything is signed.
We’ll price your desk against these numbers.
IX · Questions
Sarca builds and runs dedicated offshore teams that handle the operational work behind an American business — operations and administration, finance and accounting, sales support, compliance, and IT. Your team works only for you, inside your existing systems, and is typically operational within 14 days.
A Sarca dispatch desk plans loads, books appointments, communicates with drivers, makes check calls on schedule, updates your TMS and customer portals, and escalates exceptions before they become claims. The team works inside your systems under your SOPs, so it operates as your desk rather than as an external vendor.
Neither. A broker moves freight on their own authority and takes margin on the load. Sarca does not touch your freight or your authority — we staff and run the back-office desks behind it. You keep the customer relationship, the margin and the contracts; we cover the hours and the workload.
Yes. Sarca teams work in your existing TMS, load boards, portals and email — McLeod, TMW, Turvo, Aljex, Truckstop, DAT or whatever you already run — through user accounts you create and can revoke. There is no migration, no new platform for your team to learn, and no data leaving your systems for ours.
Exceptions are escalated on a path you define during onboarding rather than left in a queue until morning. Because Sarca teams work US night hours as their normal day, the overnight desk is staffed by people working ordinary shifts, not a rota nobody wants — and there is a named lead reachable for anything needing a decision.
Six capability areas, led by freight. Freight and logistics operations covers dispatch and load planning, track and trace, check calls, carrier sourcing and rate negotiation, freight billing and settlements, and an overnight desk. Operations and administration covers order entry, scheduling, CRM management and 24/7 coverage. Finance and accounting covers AP, AR, invoicing, collections, reconciliation and bookkeeping. Sales support covers lead entry, follow-up sequences, prospecting and proposals. Compliance covers document verification, audit preparation, contract management and licence tracking. IT support covers helpdesk, monitoring, data QA and integration work. In parallel, Sarca's development line builds websites and web apps, mobile apps, custom software and logistics software, with UI/UX design, QA, cloud and AI automation.
Yes. Alongside the operations desks, Sarca runs a development line that builds websites and web applications, iOS and Android apps, custom software and MVPs, with UI/UX design, QA and testing, cloud and DevOps, and AI automation. Projects run as a fixed-scope build or a dedicated monthly team, with weekly demos of working software, and the code and IP belong to the client.
Yes, and it is where the two lines meet. Because Sarca already runs dispatch, track and trace and billing desks, the team building the software understands the workflow it has to support: TMS and load-board integrations, carrier and shipper portals, load tracking, EDI, document automation and driver apps.
A traditional BPO pools agents across many clients and bills you for tickets. Sarca assigns named people who work only for your business, trained on your SOPs and working inside your own software. You know who is on your desk, there is a named lead you can phone, and nothing is routed through a shared queue.
A virtual assistant is one generalist doing tasks. Sarca staffs whole desks with professionals trained for your sector and toolstack, managed by Sarca, with documented SOPs, an escalation path and an accountable lead. When someone is sick or leaves, the desk keeps running because the process is owned rather than the person.
Sarca is priced as a flat monthly seat rate, typically 40 to 60 percent below the fully loaded cost of an equivalent domestic hire — around $30,000 saved per seat per year. A domestic coordinator costs $60,000 to $85,000 fully loaded once salary, benefits, payroll taxes and overhead are counted. There is no recruitment cost, no training overhead and no infrastructure expense.
Fourteen days from the first call in a typical engagement. A 30-minute discovery call, then scoping and matching you with a trained professional, then a structured handover of your systems and standards that we manage entirely, then go-live on day 14.
Yes. Sarca teams work in your existing software — your TMS, CRM, accounting package, portals and email — through user accounts you create, with permissions you set and can revoke yourself at any time. There is no migration, no new platform for your team to learn, and no data copied to our systems.
Sarca is strongest in freight — trucking, brokerage, 3PL and warehousing, intermodal, drayage, reefer, flatbed and final mile — and also works across e-commerce, healthcare, real estate, legal and financial services, technology, manufacturing, construction and professional services. Teams are matched to your sector, workflow and compliance environment rather than drawn from a generic pool.
No. Sarca is month to month with a 30-day exit. Add capacity when demand grows and right-size when it shifts. If we are not carrying our weight, leaving costs you less than one recruiter fee — and you keep every SOP we wrote for your desk.
Staff are background-checked and individually under NDA before they touch your work, and a master services agreement is in place before day one. Work happens on locked-down workstations inside your systems, calls are recorded, and every action is visible in your own tools because that is where the work is done.
X · Get started
No pitch, no pressure — a focused conversation about the capacity you actually need. Pick a time, or send a message.
